I was sending out a mass mail for my residents association. One email to ntl.ie bounced. I knew that ntl recently changed the email addresses of their subscribers, probably to upc.ie so I went to ntl.ie to verify.

Off too ntl.ie and to their broadband help centre. Cool, FAQ 7 has what I need – Broadband customers click here for details of changes to ntlworld email addresses. There is a link to what I need – but it just generates a 404 error. As the 404 handler seems to be a non-default IIS one, with a helpful message (“404″ is the only text returned!), one might expect it to email someone. I did.

Edit 20 Aug: The PDF document is now on the site. No thank you or acknowledgement